Support

Customer Product and Technical support is provided during normal office hours from our Office in Somerset and can be contacted by emailing help@ciiquk.com or calling 01460 259101. Options for 24 Hour Support are available.

Our aim is to provide an outstanding level of support and we continually strive to improve the user experience.

Dealer and Customer Product and Technical Support is provided during normal office hours from our Fleet Operation Centre UK in Somerset and can be contacted by emailing help@ciiquk.com or calling 01460 259101. Additionally, we can offer options for 24 Hour Support and this is operated by other parts of the Collective Intelligence Group based in the US and Australia.

As we design our products along with the firmware and software inhouse, this enables us to fully understand the systems and provide quick, accurate responses to questions. By utilising Support in Australia during the night we can offer unmatched resolution times to any issues reported.

Spare Parts
We understand how vital your equipment is to you and how costly downtime can be. To support our products, we keep all standard kit parts in stock and have them available for next day delivery if ordered before 12:00.

Development
Our products can be customised to assist you in meeting your business needs. This can include simple reporting changes through to bespoke hardware and software. Please contact us to discuss what options are available for you.